Support

24/7 Fact Support with a Heart!

RHOMICOM understands the importance of quick problem resolution, our technical support team undergo extensive training so they thoroughly understand the product and can provide you with the best solution to your problem. RHOMICOM wants to ensure you have 24/7 support to technical specialists that is why we offer a variety of support options:

  • Live Phone Support— RHOMICOM support team provide personalized phone support to expedite problem resolution.
  • Email Support— Email is the best tool for problem resolution. It eliminates discrepancies and misinterpretations and provides documentation for the future.
  • Chat Support— Real-time “chat” expedites problem resolution with instant access to an RHOMICOM technical support representative via a chat.
  • 24/7 On Demand Support— Whether it’s scheduled downtime to perform maintenance or an unplanned emergency event, RHOMICOM offers support 24 hours a day, 7 days a week.
  • Internet Remote Support— No two customers or installations are the same. With computer connectivity capabilities via the Internet, support specialists connect to customer computers to see issues in the customer’s environment. This helps to ensure the most effective resolution specific to that unique installation.

 

RHOMICOM understands the importance of quick problem resolution, our technical support team undergo extensive training so they thoroughly understand the product and can provide you with the best solution to your problem. RHOMICOM wants to ensure you have 24/7 support to technical specialists that is why we offer a variety of support options:

  • Live Phone Support— RHOMICOM support team provide personalized phone support to expedite problem resolution.
  • Email Support– Email is the best tool for problem resolution. It eliminates discrepancies and misinterpretations and provides documentation for the future.
  • Chat Support Real-time “chat” expedites problem resolution with instant access to an RHOMICOM technical support representative via a chat.
  • 24/7 On Demand Support— Whether it’s scheduled downtime to perform maintenance or an unplanned emergency event, RHOMICOM offers support 24 hours a day, 7 days a week.
  • Internet Remote Support– No two customers or installations are the same. With computer connectivity capabilities via the Internet, support specialists connect to customer computers to see issues in the customer’s environment. This helps to ensure the most effective resolution specific to that unique installation.